Tech Partner (m/f/d)

Permanent employee, Full-time · Hamburg, Remote, Berlin, München

1KOMMA5°

We seek a highly skilled Tech Partner (m/f/d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!

Your mission

Provide comprehensive in-person end-user support for both tools and hardware
Provide remote support employees in other countries and regions
Be an essential part of change management in your region
Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!
Contribute to the global IT strategy and make sure that it is well aligned with company needs
Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
Automate! Automate! Automate!
To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
Aligning wide-spread changes, as 1k5 expands, adapts and changes
Be hands on with standard tooling configurations and implementation
Listening, training and supporting our international user base (L1-L2 support)

Your profile

Minimum of 1-2 years of Technology service desk support experience
Ability to demonstrate design thinking methodology
Having worked or interned in fast growing start-up environments is a huge plus!
Experience with transformation/change management
Understanding and management experience with Tech tooling stacks
- Google Workspace, Microsoft Office, Slack, Atlassian
- MDM tools including InTune and Kandji
English and the local (DE) language in both written and verbal communication (C1/C2)

Benefits

Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
Work with and learn from other skilled engineers and join conferences and exciting meetups
You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
See the direct impact of your work on a rapid-scaling user base
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

Apply for this job

About us

"At 1KOMMA5°, our vision is to accelerate CO2 neutral life for all! We created an easy one-stop-shop to buy and install solar, charging stations and heat pumps, with the purpose of liberating all European homes from the shackles of fossil fuels. With Heartbeat, we make clean energy smarter. Connecting our customers into one powerful clean energy operating system to enable flexible tariffs and to ultimately follow the rhythm of wind and sun!" - Philipp Schröder (CEO 1KOMMA5°)

1KOMMA5°

Deine Position

Provide comprehensive in-person end-user support for both tools and hardware
Provide remote support employees in other countries and regions
Be an essential part of change management in your region
Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!
Contribute to the global IT strategy and make sure that it is well aligned with company needs
Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
Automate! Automate! Automate!
To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
Aligning wide-spread changes, as 1k5 expands, adapts and changes
Be hands on with standard tooling configurations and implementation
Listening, training and supporting our international user base (L1-L2 support)

Dein Profil

Minimum of 1-2 years of Technology service desk support experience
Ability to demonstrate design thinking methodology
Having worked or interned in fast growing start-up environments is a huge plus!
Experience with transformation/change management
Understanding and management experience with Tech tooling stacks
- Google Workspace, Microsoft Office, Slack, Atlassian
- MDM tools including InTune and Kandji
English and the local (DE) language in both written and verbal communication (C1/C2)

Benefits

Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
Work with and learn from other skilled engineers and join conferences and exciting meetups
You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
See the direct impact of your work on a rapid-scaling user base
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

Apply for this job

Über uns

Die 1KOMMA5° Gruppe ist ein aufstrebendes Unternehmen für die Installation von CO2-neutralen Energiesystemen im Privatkundenbereich, insbesondere bei Photovoltaik, Energiespeicher, Wallbox, Wärmepumpe und Energiemanagement. 1KOMMA5° vereint die besten Unternehmen Deutschlands, Europas und darüber hinaus - wir wachsen weiter und das weltweit.

Apply for this job

Your application!

We appreciate your interest in 1KOMMA5°. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at hr@1komma5grad.com.