IT Support Specialist (m/f/d)

Festanstellung, Vollzeit · Hamburg, Remote, Berlin, München

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1KOMMA5°
We seek a highly skilled IT Support Specialist (m/f/d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!
Your mission
  • Provide comprehensive in-person end-user support for both tools and hardware

  • Provide remote support employees in other countries and regions

  • Be an essential part of change management in your region

  • Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!

  • Contribute to the global IT strategy and make sure that it is well aligned with company needs

  • Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities

  • Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally 

  • Automate! Automate! Automate!

  • To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist

  • Aligning wide-spread changes, as 1k5 expands, adapts and changes

  • Be hands on with standard tooling configurations and implementation

  • Listening, training and supporting our international user base (L1-L2 support)

Your profile
  • Minimum of 1-2 years of  Technology service desk support experience

  • Ability to demonstrate design thinking methodology

  • Having worked or interned in fast growing start-up environments is a huge plus!

  • Experience with transformation/change management

  • Understanding and management experience with Tech tooling stacks 

    • Google Workspace, Microsoft Office, Slack, Atlassian

    • MDM tools including InTune and Kandji

  • English and the local (DE) language in both written and verbal communication (C1/C2)

Benefits
  • Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward

  • With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure

  • You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths

  • Work with and learn from other skilled engineers and join conferences and exciting meetups

  • You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich

  • See the direct impact of your work on a rapid-scaling user base

  • Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
About us
"At 1KOMMA5°, our vision is to accelerate CO2 neutral life for all! We created an easy one-stop-shop to buy and install solar, charging stations and heat pumps, with the purpose of liberating all European homes from the shackles of fossil fuels. With Heartbeat, we make clean energy smarter. Connecting our customers into one powerful clean energy operating system to enable flexible tariffs and to ultimately follow the rhythm of wind and sun!" - Philipp Schröder (CEO 1KOMMA5°)
1KOMMA5°
We seek a highly skilled IT Support Specialist (m/f/d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!
Deine Position
  • Provide comprehensive in-person end-user support for both tools and hardware

  • Provide remote support employees in other countries and regions

  • Be an essential part of change management in your region

  • Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!

  • Contribute to the global IT strategy and make sure that it is well aligned with company needs

  • Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities

  • Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally 

  • Automate! Automate! Automate!

  • To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist

  • Aligning wide-spread changes, as 1k5 expands, adapts and changes

  • Be hands on with standard tooling configurations and implementation

  • Listening, training and supporting our international user base (L1-L2 support)

Dein Profil
  • Minimum of 1-2 years of  Technology service desk support experience

  • Ability to demonstrate design thinking methodology

  • Having worked or interned in fast growing start-up environments is a huge plus!

  • Experience with transformation/change management

  • Understanding and management experience with Tech tooling stacks 

    • Google Workspace, Microsoft Office, Slack, Atlassian

    • MDM tools including InTune and Kandji

  • English and the local (DE) language in both written and verbal communication (C1/C2)

Benefits
  • Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward

  • With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure

  • You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths

  • Work with and learn from other skilled engineers and join conferences and exciting meetups

  • You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich

  • See the direct impact of your work on a rapid-scaling user base

  • Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
Über uns
Die 1KOMMA5° Gruppe ist ein aufstrebendes Unternehmen für die Installation von CO2-neutralen Energiesystemen im Privatkundenbereich, insbesondere bei Photovoltaik, Energiespeicher, Wallbox, Wärmepumpe und Energiemanagement. 1KOMMA5° vereint die besten Unternehmen Deutschlands, Europas und darüber hinaus - wir wachsen weiter und das weltweit.
DEINE BEWERBUNG 
Danke für Dein Interesse an 1KOMMA5°. Bitte fülle das folgende Formular aus. Solltest Du Probleme beim hochladen Deiner Daten haben, sende uns Deine Unterlagen gerne an hr@1komma5grad.com.
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