Working Student Support & Success Specialist (m/f/d)

Intern / Student, Part-time · Hamburg, Remote, Berlin, München

1KOMMA5°

We are looking for you as an addition to our tech-team in Berlin, Munich or Hamburg. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation and services related to solar, heat pumps, electricity and charging infrastructure. And they are all connected! Be a part of our mission!

Become a part of our mission and learn more about our Product & Tech team!

Your mission

As a Working Student for Branch Support & Success, you'll be at the heart of our internal teams. You'll help our employees in the field overcome daily challenges and ensure they're successful with our systems. You'll be a problem-solver, a point of contact, and the first line of support for our colleagues in our branches.

Become the Go-To Expert: You'll support our teams in using our complex system, which includes our CRM, offer tool, operating system, installation manager app, and many other tools.
Empower Our Users: You won't just be a problem-solver. You'll proactively train and inform our employees, so they get the most out of our tools.
Be a Key Part of the Team: You'll take ownership of your support requests and work closely with internal teams to find the best solutions.
Help Shape Product Quality: You'll identify recurring problems and pain points for our users. You'll analyze patterns and work closely with our Product & Engineering teams to improve the quality of our products.
Help Us Grow: You'll play an important role in the change management process, supporting our growth and helping new users navigate our systems.

Your profile

You are a proactive, empathetic problem-solver with a knack for making complex systems easy to understand.
You are a student and ideally have some initial experience in a support or customer-oriented role.
You're curious about different technologies.
You have a passion for educating and supporting users and you enjoy finding creative ways to help others.
You have excellent communication skills in both German and English (written and spoken, C1/C2).
You are excited to get involved in a fast-paced, agile startup environment.
You have a high sense of responsibility and a strong team spirit.

Benefits

You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
Work with and learn from other super-smart colleagues
You will enjoy direct contact with core decision-makers
You will enjoy the best chances of entering full-time in one of Europe’s most thriving Scale-ups
You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

Apply for this job

About us

"At 1KOMMA5°, our vision is to accelerate CO2 neutral life for all! We created an easy one-stop-shop to buy and install solar, charging stations and heat pumps, with the purpose of liberating all European homes from the shackles of fossil fuels. With Heartbeat, we make clean energy smarter. Connecting our customers into one powerful clean energy operating system to enable flexible tariffs and to ultimately follow the rhythm of wind and sun!" - Philipp Schröder (CEO 1KOMMA5°)

1KOMMA5°

Deine Position

Become the Go-To Expert: You'll support our teams in using our complex system, which includes our CRM, offer tool, operating system, installation manager app, and many other tools.
Empower Our Users: You won't just be a problem-solver. You'll proactively train and inform our employees, so they get the most out of our tools.
Be a Key Part of the Team: You'll take ownership of your support requests and work closely with internal teams to find the best solutions.
Help Shape Product Quality: You'll identify recurring problems and pain points for our users. You'll analyze patterns and work closely with our Product & Engineering teams to improve the quality of our products.
Help Us Grow: You'll play an important role in the change management process, supporting our growth and helping new users navigate our systems.

Dein Profil

You are a proactive, empathetic problem-solver with a knack for making complex systems easy to understand.
You are a student and ideally have some initial experience in a support or customer-oriented role.
You're curious about different technologies.
You have a passion for educating and supporting users and you enjoy finding creative ways to help others.
You have excellent communication skills in both German and English (written and spoken, C1/C2).
You are excited to get involved in a fast-paced, agile startup environment.
You have a high sense of responsibility and a strong team spirit.

Benefits

You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
Work with and learn from other super-smart colleagues
You will enjoy direct contact with core decision-makers
You will enjoy the best chances of entering full-time in one of Europe’s most thriving Scale-ups
You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

Apply for this job

Über uns

Die 1KOMMA5° Gruppe ist ein CleanTech Unicorn mit der Mission alles zu elektrifizieren und über unsere KI-basierte Software Plattform Heartbeat AI jeden an den Strommarkt der Zukunft anzuschließen. Wir sind das marktführende Unternehmen für die Installation von CO2-neutralen Energiesystemen, insbesondere bei Photovoltaik, Energiespeicher, Wallbox, Wärmepumpe und Energiemanagement. 1KOMMA5° vereint die besten Unternehmen Deutschlands, Europas und darüber hinaus - wir wachsen weiter und das weltweit.

Apply for this job

Your application!

We appreciate your interest in 1KOMMA5°. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at hr@1komma5grad.com.