We are looking for a highly qualified Support Lead (m/f/d) for our global B2B systems and IT landscape to join our growing team. We are looking for you to join our team in Berlin, Munich or Hamburg.
1KOMMA5° is creating Germany's largest one-stop-shop for the installation and maintenance of solar panels, heat pumps, electricity solutions and charging infrastructure. And the best part? They are all connected and optimized with Heartbeat AI.
Learn more about our team!As a Support Lead for our global B2B and IT systems, you will lead a team dedicated to providing exceptional support and training for our systems, empowering installation businesses in renewable energy. You will collaborate with teams across seven countries and 50+ branches to resolve technical challenges, enhance system usability, and deliver impactful guidance. Your leadership will ensure our solutions remain user-centric and scalable, driving success in close partnership with our product and engineering teams.
Your responsibilities:Lead and Inspire: Provide empathetic leadership to a growing, international support team, fostering collaboration with branches worldwide
Customer-Centric Solutions: Design and shape support systems that thrive in a fast-paced environment
Cross-Team Collaboration: Act as the communication bridge between branches and internal product & tech teams
Remote-First Setup: Build a robust, remote-first support system to assist employees across diverse regions
Change Management: Guide change initiatives to ensure the adoption and success of our systems and solutions
Data-Driven Insights: Identify bottlenecks, spot improvement patterns, and guide strategic decisions with data-driven analysis
IT Collaboration: Contribute to aligning the IT strategy with company goals to support global scaling
Process Optimization: Automate and streamline processes to enhance scalability and efficiency
Hands-On Leadership: Configure tools, dive deep into solutions, and lead by example with a hands-on approach
Mentorship and Training: Support and train international users, fostering growth and system mastery.
Proven leadership experience in a fast-growing global startup environment
Strong expertise in agile and design thinking methodologies
Passion for making a positive impact in the renewable energy sector.
Skilled in designing optimized and automated service desk systems
Proficient in building dashboards and analytical tools for data-driven decisions
Experience in transformation and change management
Basic technical know-how to configure and optimize IT tools and systems
Familiarity with the construction, real estate, or energy industries (a plus)
Fluent in English; basic knowledge of German is an advantage
You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
Work with and learn from other super-smart colleagues
You will enjoy direct contact with core decision-makers
You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
We are looking for a highly qualified Support Lead (m/f/d) for our global B2B systems and IT landscape to join our growing team. We are looking for you to join our team in Berlin, Munich or Hamburg.
1KOMMA5° is creating Germany's largest one-stop-shop for the installation and maintenance of solar panels, heat pumps, electricity solutions and charging infrastructure. And the best part? They are all connected and optimized with Heartbeat AI.
Learn more about our team!As a Support Lead for our global B2B and IT systems, you will lead a team dedicated to providing exceptional support and training for our systems, empowering installation businesses in renewable energy. You will collaborate with teams across seven countries and 50+ branches to resolve technical challenges, enhance system usability, and deliver impactful guidance. Your leadership will ensure our solutions remain user-centric and scalable, driving success in close partnership with our product and engineering teams.
Your responsibilities:Lead and Inspire: Provide empathetic leadership to a growing, international support team, fostering collaboration with branches worldwide
Customer-Centric Solutions: Design and shape support systems that thrive in a fast-paced environment
Cross-Team Collaboration: Act as the communication bridge between branches and internal product & tech teams
Remote-First Setup: Build a robust, remote-first support system to assist employees across diverse regions
Change Management: Guide change initiatives to ensure the adoption and success of our systems and solutions
Data-Driven Insights: Identify bottlenecks, spot improvement patterns, and guide strategic decisions with data-driven analysis
IT Collaboration: Contribute to aligning the IT strategy with company goals to support global scaling
Process Optimization: Automate and streamline processes to enhance scalability and efficiency
Hands-On Leadership: Configure tools, dive deep into solutions, and lead by example with a hands-on approach
Mentorship and Training: Support and train international users, fostering growth and system mastery.
Proven leadership experience in a fast-growing global startup environment
Strong expertise in agile and design thinking methodologies
Passion for making a positive impact in the renewable energy sector.
Skilled in designing optimized and automated service desk systems
Proficient in building dashboards and analytical tools for data-driven decisions
Experience in transformation and change management
Basic technical know-how to configure and optimize IT tools and systems
Familiarity with the construction, real estate, or energy industries (a plus)
Fluent in English; basic knowledge of German is an advantage
You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
Work with and learn from other super-smart colleagues
You will enjoy direct contact with core decision-makers
You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass